Welcome to the TE Family
Our Tiers
Black
Make a first purchase online
and in-stores
+ 50 points on your Birthday
-
$1 = 1 point
Silver
Accumulate a spend of $150 online
and in-stores within 1 year
+ 200 points on your Birthday
+ 10% x 2 vouchers on your Birthday
$1 = 1 point
Gold
Accumulate a spend of $550 online
and in-stores within 1 year
+ 300 points on your Birthday
+ 15% x 2 vouchers on your Birthday
$1 = 1 point
Diamond
Accumulate a spend of $3000 online
and in-stores within 1 year
+ 400 points on your Birthday
+ 20% x 2 vouchers on your Birthday
$1 = 2 points
How to Earn
Rewards
Not part of the TE Family yet?
Join us today!FAQ
How do I join the TE Family?
As long as you have an existing account or have created a new account online or in-store, you’re a part of us and will enjoy lifetime membership!
You can also register here.
What are the perks of joining the TE Family?
1) Earn points as you spend
$1 = 1 point
$1 = 2 point (only for Diamond Tier)
2) Explore the different tiers of Black, Silver, Gold and Diamond tiers as you start to earn points via making purchases online and in-store.
3) Receive 200 / 300 / 400 points and 10% - 20% discount vouchers on your birthday depending on your member tier.
4) Receive a welcome treat when you are upgraded at each level!
4) Enjoy $5 | $8 | $10 | $15 | $30 | $250 off when you accumulate 100 | 160 | 200 | 300 | 600 | 3000 points respectively.
Find out more here
What are the different TE Family Tiers?
Welcome to the TE Family!
We have 4 tiers available.
Black : Make a first purchase online and in-stores
Silver : Accumulate a spend of $150 online and in-stores within 1 year
Gold : Accumulate a spend of $550 online and in-stores within 1 year
Diamond : Accumulate a spend of $3000 online and in-stores within 1 year
Within each tier, family members will get to enjoy different perks and benefits.
How do I check my TE Family tier status?
Online
1. Log into your account here
2. Click on View my TE Family Rewards
3. You will be able to see your tier status and member points.
How do I get points after making a purchase online and in-stores?
Points are awarded automatically! And you can keep track of them once you are logged into your account.
How do I earn points by completing activities?
For starters, take part in these activities and score points along the way!
Creating an account = 50 points
Follow us on IG = 5 points
Like us on Facebook = 5 points
Follow us on Tiktok = 5 points
Sign up for mailing list = 30 points
Product Review = 5 points per product review
Upload a photo for Product Review = Extra 5 points per product
Refer a friend = 200 points when she completes a purchase
As long as you have registered an account with us, you will start earning 1 point for every $1 spent online or in-store.
100 points : $5 voucher off your next purchase
160 points : $8 voucher off your next purchase
200 points : $10 voucher off your next purchase
300 points : $15 voucher off your next purchase
600 points : $30 voucher off your next purchase
3000 points : $250 voucher off your next purchase
Click here to find out more
How do I claim my points for vouchers?
1. Log into your account
2. Click on View my TE Family Rewards
3. Scroll to Get Rewards
4. Choose the vouchers you want to redeem
I’ve redeemed my points to make an order. Will I get it back when I return item(s) in the order?
All points once redeemed are a one-time use only. We are unable to credit back the points upon the return of item(s) in your order.
Can I stack the discounts I have redeemed?
Unfortunately, the discounts cannot be stacked. Only one discount can be applied at each transaction. Each discount has to be fully utilised in one single transaction. Please note that any balance in value is non refundable or exchangeable for cash.
How do I fill in my birthday?
1. Log into your account
2. Click on View my TE Family Rewards
3. Scroll to Earn Points
4. Fill in your birthday
How do I get my Birthday points?
Your exclusive birthday points will be credited into your account on the date of your birthday!
Do take note that your birthdate has to be updated in the Tracyeinny Family at least 1 day before your birthdate for the points to be automatically credited.
Once updated, it cannot be amended.
How do I get my Birthday discount vouchers if I am a Silver, Gold and Diamond Member?
An email will be sent to you with your discount code on the day of your birthday. You may use the code either online or instores.
Silver Member: 10% off x 2 discount codes
Gold Member: 15% off x 2 discount codes
Diamond Member: 20% off x 2 discount codes
Do take note that your birthdate has to be updated in the Tracyeinny Family at least 1 day before your birthdate for the points to be automatically credited.
Once updated, it cannot be amended.
How do I refer a friend to be part of the TE Family?
Refer a friend and she will get $10 off her first purchase, and you will get 200 points once she has made her first purchase!
1. Log into your member account
2. Click on View my TE Family Rewards
3. Scroll down and click on refer a friend and send your friend the message via the different medias
It's that easy!
Your friend will then have to create an account using your link and start shopping!
Can I review your products and get points?
Yes! Once we have fulfilled your order, an email will be sent to you in 14 days time.
Do click on the email and follow up with a review and earn 5 points per product review, and extra 5 more points if you upload a photo!
When does my TE Family Tier expire?
There is no expiry for TE Family tiers.
When will my member points expire?
All points will have a 12-month validity.
However, If you make another purchase within that 12-month, the points will be extended from that later date.
For example,
You made a online purchase of $80 on 1 Jan 2024.
This 80 points will expire on 1 Jan 2025.
However if you make a new purchase of $30 on 9 November 2024, your total points of 80+30 = 110 points will expire on 9 November 2025 instead.
You can reach out to us here if you have any enquiries.