Singapore
We offer courier delivery to your doorstep and pick up options at our retail stores.

Delivery:
Standard Courier: Free for orders $50 and above, $3 for orders below $50.

Pick up in-store:
Self-Collection at Bishan Junction 8 #02-02A: No charges
Self-Collection at PLQ Mall #02-35: No charges

International
Shipping charges for international orders are dependent on the shipping country and will be calculated at checkout. Orders may be subjected to duties and taxes that vary by country and are based on the value of your order, which are to be borne by the recipient.

Once payment is made, we will process and despatch your orders.

Singapore
Delivery: Standard Courier
You can expect to receive your orders within 5-7 working days once orders have been processed.

If your order has a Backorder Item, we will ship out your order once the Backorder item arrives.

Pick up in-store
Self-Collection at Bishan Junction 8 #02-02A
Self-Collection at PLQ Mall #02-35

* Orders with instock items will be despatched to stores every Friday evening.

For example, if your order is placed on Monday night, you can collect it on the same week, Friday after 7pm.
Kindly wait for a email notification before heading down.

Or you can enquire about status here

International
You can expect to receive your orders within 5-15 working days once orders have been processed.

Pick up in-store
Self-Collection at Bishan Junction 8 #02-02A: No charges
Self-Collection at PLQ Mall #02-35: No charges

* Orders with instock items will be despatched to stores every Friday evening.

For example, if your order is placed on Monday night, you can collect it on the same week, Friday after 7pm.
Kindly wait for a email notification before heading down.

Or you can enquire about status here

If your order is within the first few hours of being confirmed and you need to edit your shipping address, please contact us here.

If your order has been processed and packed up, we are unable to make any changes to your order.

Yes you do!

Moreover, creating an account instantly makes you part of our TE Family and this gives you 50 points to start off! Get rewards off your purchase with accumulated points!

For more TE Family Benefits, click here

Amendments or cancellations cannot be made once your order has been confirmed.

We always want to make sure your order is delivered to you as soon as possible. Thus we send them out as soon as we confirm the order.

We are so sorry about this :(
Please contact us here and our customer care team will get back to you as soon as possible on the next steps to take.

We are so sorry about this :(
Please contact us here and our customer care team will get back to you as soon as possible on the next steps to take.

Hello! And Welcome to Tracyeinny!

We are a homegrown local womenswear label, that believes in inclusivity and the ability to cater to every women. All of our pieces are designed specially to be stretchable and flexible, thus we forgo sizing labels and adopt a one size concept.

Our apparels are crafted from curated fabrics and silhouettes that allow a comfortable fit ranging from S – XXL ( UK 8 – UK 16) We have fitted our one size apparels on numerous ladies from S – XXL.

Their testimonies for our brand has repeatedly encouraged us to manufacture even more one size apparels for them.

Our apparels thus, have no size options. We want to give you the comfort of shopping without the headache of choosing your size for different styles, and focus on the design you like instead!

Feel free to shop around and pick out the designs you like and we promise you that you will be pleasantly surprised at our one size apparels.

Read our story here

As our apparels are one size and do not have size options, we needed to showcase them on different women of different sizing to show you that our apparels can fit S – XXL.

We have a regular model of size S/M as well as a curve model of size L/XL/XXL.

You can also see our Model's size and fit under each individual product.

The models in the videos that you see in each product, are in fact, our dear Tracyeinny customers who have signed up to continue to showcase that our one size apparels can fit a variety of sizing.

Find out more about Tracyeinny here

If the items you ordered are not working exactly right for you, we’ve got you covered!

We allow exchange of item as long as it is brand new and unworn, unwashed, with price tag and packaging intact. Your returns must reach us within 14 days from the date of you receive order / date of delivery to retail store. We reserve the right to reject item(s) that do not fulfil the conditions above.

Your return will be processed as Online Credits equivalent to the purchase price. We do not allow refunds for any return orders and delivery fees, if any, will not be refunded.

If you choose to send back the item to our HQ via delivery, delivery cost will be borne by you.

Do take note that all purchases can be only be exchanged one time.
Items that are bought with credits cannot be exchanged again.

Please contact us here if you wish to make a return and our customer care team will get back to you as soon as possible.

If the items you ordered are not working exactly right for you, we’ve got you covered!

We allow exchange of item as long as it is brand new and unworn, unwashed, with price tag and packaging intact. Do bring along the item with receipt to any of our retail store within 14 days from the date of purchase to facilitate the exchange.

We reserve the right to reject item(s) that do not fulfil the conditions above.

You may exchange to another item:

• Exchange to a lower value item – No refunds or reimbursement will be made.
• Exchange to a higher value item – A top up is required.
• Only the discounted value of the item paid will be exchanged.

*We do not allow refund not exchange of item to store/ online credits.

Do take note that all purchases can be only be exchanged one time.
Items that are bought with credits cannot be exchanged again.

For any enquiries, you can contact us here.

Sale items (items with discounted prices before promo code is applied) cannot be returned/ exchanged/ refunded.

Do take note that all purchases can be only be exchanged one time.
Items that are bought with credits cannot be exchanged again.

We reserve the right to reject item(s) that has no price tag, worn or washed.

Our retail stores are located at

Bishan Junction 8 #02-02A
Paya Lebar Quarters Mall #02-35

Operating Hours:
Sun – Wed 11am – 9pm
Thurs – Sat 11am – 10pm

Yes we do! You can purchase an e-gift card here.
E-gift cards can be used online and at our retail stores.

There will be a unique gift card code that will be emailed to you or your recipient. You can enter this upon checkout.

For further enquiries, you can contact us here

Gift cards are non-exchangeable and non-refundable.

Within a year of purchase.

As long as you have an existing account or have created a new account online or in-store, you’re a part of us and will enjoy lifetime membership!

You can also register here.

1) Earn points as you spend

$1 = 1 point
$1 = 2 point (only for Diamond Tier)

2) Explore the different tiers of Black, Silver, Gold and Diamond tiers as you start to earn points via making purchases online and in-store.

3) Receive 200 / 300 / 400 points and 10% - 20% discount vouchers on your birthday depending on your member tier.

4) Receive a welcome treat when you are upgraded at each level!

4) Enjoy $5 | $8 | $10 | $15 | $30 | $250 off when you accumulate 100 | 160 | 200 | 300 | 600 | 3000 points respectively.

Find out more here

Welcome to the TE Family! 

We have 4 tiers available.

Black : Accumulated spending of $0 - $149

Silver : Accumulated spending of $150 - $549

Gold : Accumulated spending of $550 - $2999

Diamond : Accumulated spending above $3000

Within each tier, family members will get to enjoy different perks and benefits.

Find out more here

Click here to find out more

Points are awarded automatically! And you can keep track of them once you are logged into your account.

For starters, take part in these activities and score points along the way!

Creating an account = 50 points
Follow us on IG = 5 points
Like us on Facebook = 5 points
Follow us on Tiktok = 5 points
Sign up for mailing list = 30 points
Leave a review via email after purchase = 10 points per product review
Refer a friend = 200 points when she completes a purchase

As long as you have registered an account with us, you will start earning 1 point for every $1 spent online or in-store.

100 points : $5 voucher off your next purchase

160 points : $8 voucher off your next purchase

200 points : $10 voucher off your next purchase

300 points : $15 voucher off your next purchase

600 points : $30 voucher off your next purchase

3000 points : $250 voucher off your next purchase

Click here to find out more

1. Log into your account
2. Click on View my TE Family Rewards
3. Scroll to Get Rewards
4. Choose the vouchers you want to redeem

All points once redeemed are a one-time use only. We are unable to credit back the points upon the return of item(s) in your order.

Unfortunately, the discounts cannot be stacked. Only one discount can be applied at each transaction. Each discount has to be fully utilised in one single transaction. Please note that any balance in value is non refundable or exchangeable for cash.

1. Log into your account
2. Click on View my TE Family Rewards
3. Scroll to Earn Points
4. Fill in your birthday

Your exclusive birthday points will be credited into your account on the date of your birthday!

Do take note that your birthdate has to be updated in the Tracyeinny Family at least 1 day before your birthdate for the points to be automatically credited.

Once updated, it cannot be amended.

An email will be sent to you on the day of your birthday!

Silver Tier: 10% x 2 vouchers
Gold Tier: 15% x 2 vouchers
Diamond Tier: 20% x 2 vouchers

* Applicable either online or instores

Do take note that your birthdate has to be updated in the Tracyeinny Family at least 1 day before your birthdate for the points to be automatically credited.

Once updated, it cannot be amended.

Refer a friend and she will get $10 off her first purchase, and you will get 200 points once she has made her first purchase!

1. Log into your member account

2. Click on View my TE Family Rewards

3. Scroll down and click on refer a friend and send your friend the message via the different medias

It's that easy!

Your friend will then have to create an account using your link and start shopping!

Yes! Once we have fulfilled your order, an email will be sent to you in 14 days time.

Do click on the email and follow up with a review and earn 5 points per product review, and extra 5 more points if you upload a photo!

There is no expiry for TE Family tiers.

All points will have a 12-month validity.
However, If you make another purchase within that 12-month, the points will be extended from that later date.

For example,
You made a online purchase of $80 on 1 Jan 2024.
This 80 points will expire on 1 Jan 2025.

However if you make a new purchase of $30 on 9 November 2024, your total points of 80+30 = 110 points will expire on 9 November 2025 instead.

You can reach out to us here if you have any enquiries.