Delivery and Self Collection
What are your delivery options?
Singapore
We offer courier delivery to your doorstep and pick up options at our retail stores.
Delivery:
Standard Courier: Free for orders $50 and above, $3 for orders below $50.
Pick up in-store:
Self-Collection at Bishan Junction 8 #02-02A: No charges
Self-Collection at PLQ Mall #02-35: No charges
International
Shipping charges for international orders are dependent on the shipping country and will be calculated at checkout. Orders may be subjected to duties and taxes that vary by country and are based on the value of your order, which are to be borne by the recipient.
When can I expect to receive my order?
Once payment is made, we will process and despatch your orders.
Singapore
Delivery: Standard Courier
You can expect to receive your orders within 5-7 working days once orders have been processed.
If your order has a Backorder Item, we will ship out your order once the Backorder item arrives.
Pick up in-store
Self-Collection at Bishan Junction 8 #02-02A
Self-Collection at PLQ Mall #02-35
* Orders with instock items will be despatched to stores every Friday evening.
For example, if your order is placed on Monday night, you can collect it on the same week, Friday after 7pm.
Kindly wait for a email notification before heading down.
Or you can enquire about status here
International
You can expect to receive your orders within 5-15 working days once orders have been processed.
Can I pick up my orders at your retail stores?
Pick up in-store
Self-Collection at Bishan Junction 8 #02-02A: No charges
Self-Collection at PLQ Mall #02-35: No charges
* Orders with instock items will be despatched to stores every Friday evening.
For example, if your order is placed on Monday night, you can collect it on the same week, Friday after 7pm.
Kindly wait for a email notification before heading down.
Or you can enquire about status here
How can I edit my shipping address?
If your order is within the first few hours of being confirmed and you need to edit your shipping address, please contact us here.
If your order has been processed and packed up, we are unable to make any changes to your order.
Orders
Do I need to create an account to make an order?
Yes you do!
Moreover, creating an account instantly makes you part of our TE Family and this gives you 50 points to start off! Get rewards off your purchase with accumulated points!
For more TE Family Benefits, click here
Can I change or cancel my order after order confirmation?
Amendments or cancellations cannot be made once your order has been confirmed.
We always want to make sure your order is delivered to you as soon as possible. Thus we send them out as soon as we confirm the order.
I have a missing item/ incorrect item from my order, what do I do?
We are so sorry about this :(
Please contact us here and our customer care team will get back to you as soon as possible on the next steps to take.
I received a defective item in my order, what do I do?
We are so sorry about this :(
Please contact us here and our customer care team will get back to you as soon as possible on the next steps to take.
Why is there no Size Options for your Apparels?
I’m puzzled, why is there no size options?
Hello! And Welcome to Tracyeinny!
We are a homegrown local womenswear label, that believes in inclusivity and the ability to cater to every women. All of our pieces are designed specially to be stretchable and flexible, thus we forgo sizing labels and adopt a one size concept.
Our apparels are crafted from curated fabrics and silhouettes that allow a comfortable fit ranging from S – XXL ( UK 8 – UK 16) We have fitted our one size apparels on numerous ladies from S – XXL.
Their testimonies for our brand has repeatedly encouraged us to manufacture even more one size apparels for them.
Our apparels thus, have no size options. We want to give you the comfort of shopping without the headache of choosing your size for different styles, and focus on the design you like instead!
Feel free to shop around and pick out the designs you like and we promise you that you will be pleasantly surprised at our one size apparels.
Read our story here
Why are there different models in each of your online product catalogue?
As our apparels are one size and do not have size options, we needed to showcase them on different women of different sizing to show you that our apparels can fit S – XXL.
We have a regular model of size S/M as well as a curve model of size L/XL/XXL.
You can also see our Model's size and fit under each individual product.
The models in the videos that you see in each product, are in fact, our dear Tracyeinny customers who have signed up to continue to showcase that our one size apparels can fit a variety of sizing.
Find out more about Tracyeinny here
Returns and Exchange Policy
What is your return and exchange policy for Online purchases?
If the items you ordered are not working exactly right for you, we’ve got you covered!
We allow exchange of item as long as it is brand new and unworn, unwashed, with price tag and packaging intact. Your returns must reach us within 14 days from the date of you receive order / date of delivery to retail store. We reserve the right to reject item(s) that do not fulfil the conditions above.
Your return will be processed as Online Credits equivalent to the purchase price. We do not allow refunds for any return orders and delivery fees, if any, will not be refunded.
Do take note that all purchases can be only be exchanged one time.
Items that are bought with credits cannot be exchanged again.
Please contact us here if you wish to make a return and our customer care team will get back to you as soon as possible.
What is your return and exchange policy for store purchases?
If the items you ordered are not working exactly right for you, we’ve got you covered!
We allow exchange of item as long as it is brand new and unworn, unwashed, with price tag and packaging intact. Do bring along the item with receipt to any of our retail store within 14 days from the date of purchase to facilitate the exchange.
We reserve the right to reject item(s) that do not fulfil the conditions above.
You may exchange to another item:
- Exchange to a lower value item – No refunds or reimbursement will be made.
- Exchange to a higher value item – A top up is required.
- Only the discounted value of the item paid will be exchanged.
*We do not allow refund not exchange of item to store/ online credits.
Do take note that all purchases can be only be exchanged one time.
Items that are bought with credits cannot be exchanged again.
For any enquiries, you can contact us here.
Are there any exclusions for returns?
Sale items (items with discounted prices before promo code is applied) cannot be returned/ exchanged/ refunded.
Do take note that all purchases can be only be exchanged one time.
Items that are bought with credits cannot be exchanged again.
We reserve the right to reject item(s) that has no price tag, worn or washed.
Retail Stores
Do you have any retail stores?
Our retail stores are located at
Bishan Junction 8 #02-02A
Paya Lebar Quarters Mall #02-35
Operating Hours:
Sun – Wed 11am – 9pm
Thurs – Sat 11am – 10pm
Gift Card
Do you sell Gift Cards?
Yes we do! You can purchase an e-gift card here.
E-gift cards can be used online and at our retail stores.
How do I use my gift card to pay for an order?
There will be a unique gift card code that will be emailed to you or your recipient. You can enter this upon checkout.
For further enquiries, you can contact us here
I’ve bought a gift card, can I cancel or return it?
Gift cards are non-exchangeable and non-refundable.
When does my Gift Card expire?
Within a year of purchase.
TE Family
How do I join the TE Family?
As long as you have an existing account or have created a new account online or in-store, you’re a part of us and will enjoy lifetime membership!
You can also register here.
What are the perks of joining the TE Family?
1) Earn points as you spend
$1 = 1 point
$1 = 2 point (only for Diamond Tier)
2) Explore the different tiers of Black, Silver, Gold and Diamond tiers as you start to earn points via making purchases online and in-store.
3) Receive 200 / 300 / 400 points and 10% - 20% discount vouchers on your birthday depending on your member tier.
4) Receive a welcome treat when you are upgraded at each level!
4) Enjoy $5 | $8 | $10 | $15 | $30 | $250 off when you accumulate 100 | 160 | 200 | 300 | 600 | 3000 points respectively.
Find out more here
What are the different TE Family Tiers?
Welcome to the TE Family!
We have 4 tiers available.
Black : Accumulated spending of $0 - $149
Silver : Accumulated spending of $150 - $549
Gold : Accumulated spending of $550 - $2999
Diamond : Accumulated spending above $3000
Within each tier, family members will get to enjoy different perks and benefits.
What are the benefits of the different tiers?
Click here to find out more
How do I get points after making a purchase online and in-stores?
Points are awarded automatically! And you can keep track of them once you are logged into your account.
How do I earn points by completing activities?
For starters, take part in these activities and score points along the way!
Creating an account = 50 points
Follow us on IG = 5 points
Like us on Facebook = 5 points
Follow us on Tiktok = 5 points
Sign up for mailing list = 30 points
Leave a review via email after purchase = 10 points per product review
Refer a friend = 200 points when she completes a purchase
As long as you have registered an account with us, you will start earning 1 point for every $1 spent online or in-store.
100 points : $5 voucher off your next purchase
160 points : $8 voucher off your next purchase
200 points : $10 voucher off your next purchase
300 points : $15 voucher off your next purchase
600 points : $30 voucher off your next purchase
3000 points : $250 voucher off your next purchase
Click here to find out more
How do I claim my points for vouchers?
1. Log into your account
2. Click on View my TE Family Rewards
3. Scroll to Get Rewards
4. Choose the vouchers you want to redeem
I’ve redeemed my points to make an order. Will I get it back when I return item(s) in the order?
All points once redeemed are a one-time use only. We are unable to credit back the points upon the return of item(s) in your order.
Can I stack the discounts I have redeemed?
Unfortunately, the discounts cannot be stacked. Only one discount can be applied at each transaction. Each discount has to be fully utilised in one single transaction. Please note that any balance in value is non refundable or exchangeable for cash.
How do I fill in my birthday?
1. Log into your account
2. Click on View my TE Family Rewards
3. Scroll to Earn Points
4. Fill in your birthday
How do I get my Birthday points?
Your exclusive birthday points will be credited into your account on the date of your birthday!
Do take note that your birthdate has to be updated in the Tracyeinny Family at least 1 day before your birthdate for the points to be automatically credited.
Once updated, it cannot be amended.
How do I get my Birthday discount vouchers?
An email will be sent to you on the day of your birthday!
Silver Tier: 10% x 2 vouchers
Gold Tier: 15% x 2 vouchers
Diamond Tier: 20% x 2 vouchers
* Applicable either online or instores
Do take note that your birthdate has to be updated in the Tracyeinny Family at least 1 day before your birthdate for the points to be automatically credited.
Once updated, it cannot be amended.
How do I refer a friend to be part of the TE Family?
Refer a friend and she will get $10 off her first purchase, and you will get 200 points once she has made her first purchase!
1. Log into your member account
2. Click on View my TE Family Rewards
3. Scroll down and click on refer a friend and send your friend the message via the different medias
It's that easy!
Your friend will then have to create an account using your link and start shopping!
Can I review your products and get points?
Yes! Once we have fulfilled your order, an email will be sent to you in 14 days time.
Do click on the email and follow up with a review and earn 5 points per product review, and extra 5 more points if you upload a photo!
When does my TE Family Tier expire?
There is no expiry for TE Family tiers.
When will my member points expire?
All points will have a 12-month validity.
However, If you make another purchase within that 12-month, the points will be extended from that later date.
For example,
You made a online purchase of $80 on 1 Jan 2024.
This 80 points will expire on 1 Jan 2025.
However if you make a new purchase of $30 on 9 November 2024, your total points of 80+30 = 110 points will expire on 9 November 2025 instead.
You can reach out to us here if you have any enquiries.