We are committed to making shopping fuss free and enjoyable for you. Kindly read through the following terms prior to making your purchase. Through purchasing our merchandises and services would mean that you have acknowledged the following terms, have understood them and have agreed to abide and adhere to them
How to shop
Details regarding how to purchase, product information, user account, product status etc can be found here
Do take note that items are based on first pay first served basis. Once item is sold out, and payment has already been made for it, we will definitely refund you back for it.
Alternatively, a credit note will be issued to you and you can use it for your next purchase online or at our retail store.
Tracyeinny makes every effort to display, as accurately as possible, the colours of our products that appear on our Web site. However, as the actual colours you see depend on the resolution of your monitor screen, we cannot guarantee that your monitor’s display of any colours will be exactly the same as the colours of our products.
Exchange Policy for items bought at www.tracyeinny.com.sg
Here at Tracyeinny, we strive to make every customer truly satisfied with their purchase.
We pride ourselves with sending out items that have passed our quality checks. We do not want our customers to receive anything less than that.
We allow exchange of item if you feel that it is faulty or not up to your satisfaction.
Exchange of item bought online must be done within 14 days of receiving the item and sending back to our head office.
Item must be brand new and price tag intact and will be subjected to checks by our staff.
• Your Order
• Details / Remarks
Exchange of item bought from our retail stores must be done within 3 days of purchase.
Item must be brand new and price tag intact and will be subjected to checks by our staff. Original receipt must also be present.
Item can be exchanged for another item/ size. Strictly no cash refund.
Do take note that
1. There may be a 0.5" - 0.8" difference in our given measurements.
2. No cash refunds are allowed for all returned goods except for incorrect item sent
3. The returned goods are your responsibility until they reached our office.
4. We strongly recommend you to opt for a postage service that allows tracking of parcel.
5. Sale items are non-refundable & non-exchangeable.
All content (images and text) on this site are the copyrighted material of Tracyeinny and may not be reproduced in any manner without the expressed written consent of Tracyeinny. All prices listed are accurate to the best of our ability. In the rare case an item is mislisted, Tracyeinny reserves the right to refuse to sell the item at the listed price.