Help

How do we contact you?

How do we contact you?

Store Locator
1. Chinasquare 3 Pickering Street Nankin Row #01-15
2. Bishan Junction 8 #02-36/37
3. Jem #04-05
4. Tampines One #02-20
 

How do I sign up for Tracyeinny newsletter

How do I sign up for Tracyeinny newsletter

Simply enter your email address at www.tracyeinny.com.sg to receive weekly updates of our sneak previews, exclusive discounts and upcoming promotions.

How do i search for a product?

How do i search for a product?

If you already have the product type or name in mind, simply type it in the search bar on the top right hand corner of the website.
You can find latest arrivals under Latest Collection. New arrivals are updated every Wednesday at 11am.
Products under the backorder tab are currently sold out and we have managed to order more pieces just for our customers.
These products will arrive around the stipulated date stated on each individual item's specification.

 

For any other product enquiries, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. .

Do i need to create an account in order to shop at your website?

Do i need to create an account in order to shop at your website?

Yes. Setting up an account with us will make shopping at our website more convenient because you do not have to fill in your details every time you purchase something from us. In addition, you will also receive benefits such as weekly newsletters updates, order tracking, exclusive discounts and special offers.
You can sign up an account right now or you can start shopping first before setting up an account when you check out, entirely up to your own preference.

How do i change details on my Tracyeinny account?

How do i change details on my Tracyeinny account?

Once you have registered an account with us, you can log in to your Account anytime to modify any detail such as shipping address or password.
Go to Personal Details on the top right hand corner, once logged in, to modify your personal details

What does Latest Collection, Back in Stocks, Instock, Backorders mean on the home page?

What does Latest Collection, Back in Stocks, Instock, Backorders mean on the home page?

These are where our apparels/ accessories/ footwear and bags can be found to add to your shopping cart.

Latest Collection: New Arrivals are launched online and at all stores
New Arrivals are launched online and at all retail stores every Monday and Thursday at 11am. If you cannot find a particular item at our retail stores, do not hesitate to ask our Tracyeinny Staff on duty that day.

Hot Favorites: Your Must-Have Items

Instocks: Items are categorised accordingly and they are available in stocks.

Backorder: Items are sold out and are requested by our customers. We place a backorder for these items and also inform our customers of the date of arrival in each individual item specifications. Customers can make payment for these items in advance and they will be notified when it arrives and we will send out / put aside for collection at our stores accordingly.

Can you provide more information on your products?

Can you provide more information on your products?

Tracyeinny makes every effort to display, as accurately as possible, the colours of our products that appear on our website. However, as the actual colours you see depend on the resolution of your monitor screen, we cannot guarantee that your monitor’s display of any colours will be exactly the same as the colours of our products. We apologise for that slight difference and we do advise customers to come to store to do direct purchase if unsure.

How to place an order?

How to place an order?

Register an account with us.
Log in and start adding items into your shopping cart.
Once you have done that, click on Cart Total on the top right hand corner, and click on check out.
For credit card payment, please click on Credit Card/ Paypay to proceed and make payment instantly.
For Internet banking and ATM transfer, an email will be sent to you to prompt for payment. Follow the link that will be sent to your email, to fill in payment details. Alternatively, you can click on Order History on the top right hand corner once logged into your account, and click on Submit Payment Details for the respective order.
Once payment is verified, items will be sent out or set aside at stores within 3 working days.

What are the payment methods?

What are the payment methods?

For local shoppers, we accept payment via Internet Banking and ATM transfers.
Please take note of our bank account details to proceed with the monetary transfer.
Our bank account is as follows:
OCBC Statement Savings Account 641-600366-001

We also accept Master/ Visa cart payments via Paypal.
In addition to the above payment option, you can also make payment via your PayPal account.
All transaction charges by PayPal are fully borne by us.
PayPal Account: This email address is being protected from spambots. You need JavaScript enabled to view it.

For international shoppers, note that the actual price charged will be subjected to the current exchange rates.

What are the bank account details to transfer to?

What are the bank account details to transfer to?

Our bank account is as follows:
OCBC Statement Savings Account 641-600366-001

In addition to the above payment option, you can also make payment via your PayPal account.
All transaction charges by PayPal are fully borne by us.
PayPal Account: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any enquiries.

 

What are your delivery methods?

What are your delivery methods?

Orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays.
Choice of mail delivery includes
1. Normal Mail
Parcels sent under this mode will be delivered to your mailbox. Tracyeinny is not liable for any parcel loss via this delivery method.
2. Registered Mail
Parcels sent under this mode will be received at your doorstep. Signature is required upon delivery. We highly recommend that you opt for registered postage to prevent lost mails. Registered mail can be tracked here: http://www.singpost.com.sg/ra/ra_article_status.asp
We also deliver to all countries outside of Singapore. Parcels are sent out via Singpost delivery system. Registered mail is strongly advisable.

 

Self Collection
Self Collection of items will be available at all retail stores.

Do you deliver overseas?

Do you deliver overseas?

We deliver to all countries outside of Singapore.
Orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays.
All international parcels will be delivered via Singpost Air Parcel Delivery. Estimated delivery within 6 to 14 working days to major cities of the world
Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for other enquiries.


Country                                      Cost of shipping (SGD)
Malaysia                                       5
Philippines                                   10
Rest of the world                          15

 

 

How do I view my previous orders?

How do I view my previous orders?

Simply click on Order history on the top right hand corner once logged in, to view the complete listing of all orders you have made online.
Click on each individual order details to view the products you have selected.

 

I have a discount coupon. How do i use it for my order?

I have a discount coupon. How do i use it for my order?

Upon checkout, make sure that you type the correct discount coupon code into the appropriate box at the bottom left of your order and click submit. If the discount code is not applied at this moment upon checkout, we are not able to revise your grand total amount manually or refund the balance to you.
However, you can still use the discount coupon for your subsequent orders.

I have just ordered online. Can i amend or cancel it?

I have just ordered online. Can i amend or cancel it?

Once an order has been placed and paid for, the item(s) will be reserved for you and hence we are unable to modify the order items or cancel it.

I paid for an item but it is sold out upon clicking the link to provide my payment details.

I paid for an item but it is sold out upon clicking the link to provide my payment details.

Drop us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. with the payment details and item paid for and we will refund accordingly. Items are based on a first pay first served basis. Once item is sold out, and payment has already been made for it, we will definitely refund you back for it. Alternatively, you can keep the money amount as credits, and inform our admin team at This email address is being protected from spambots. You need JavaScript enabled to view it. . If credits is chosen for sold out item, you will be able to subtract your credits out from your next purchase.

I want to buy this product but it's sold out

I want to buy this product but it's sold out

Due to limited quantity, our designs do get sold out rather fast. So you need to be quick and grab it before someone else does. However, if the item out of stock, please add your name and email address to the waiting list (notify me on restocks button) so if the item is restocked, an automated email will be sent to your inbox where you can click and purchase the item right away. Hence, do make sure that you check your mailbox regularly.

What is our exchange policy?

What is our exchange policy?

Exchange Policy for items bought at www.tracyeinny.com.sg

Here at Tracyeinny, we strive to make every customer truly satisfied with their purchase. 
We pride ourselves with sending out items that have passed our quality checks. We do not want our customers to receive anything less than that. 
We allow exchange of item if you feel that it is faulty or not up to your satisfaction.
Exchange of item bought online must be done within 14 days of receiving the item and sending back to our head office.
Item must be brand new and price tag intact and will be subjected to checks by our staff.
For exchange, do email us at  This email address is being protected from spambots. You need JavaScript enabled to view it.
• Your Order 
• Details / Remarks

Exchange of item bought from our retail stores must be done within 3 days of purchase.
Item must be brand new and price tag intact and will be subjected to checks by our staff. Original receipt must also be present.
Item can be exchanged for another item/ size. Strictly no cash refund.


Do take note that

1. There may be a 0.5" - 0.8" difference in our given measurements.

2. No cash refunds are allowed for all returned goods except for incorrect item sent

3. The returned goods are your responsibility until they reached our office.

4. We strongly recommend you to opt for a postage service that allows tracking of parcel.

5. Sale items are non-refundable & non-exchangeable.